• How can I place an order?

    • The quickest way to place an order is through our website. All purchases made online are passed through a secure server so your credit card information is protected. All credit card payments are directly processed through our merchant account provider, Shopify. We never see your credit card information.

      You can also give us a call Monday - Saturday 10 am to 5 pm EST to place your order over the phone.

  • What methods of payment do you accept?

    • We currently accept Visa, Discover, Mastercard, American Express. For security reasons, your billing name and address must match that of the credit card used for payment.

  • Is it safe to place my order online?

    • There is no need to worry about credit card safety when ordering from Zero Dress Code or The Dress Code using our secure server. Our secure server software (SSL) is the industry standard and among the finest software available today for secure e-commerce transactions. All of your personal information, including your name, address, and credit card information is encoded so that it cannot be read as the information travels over the Internet. We never see your credit card information or have any access to your credit card numbers when you place your order online.

  • I'm having trouble getting my order to go through. What should I do?

    • First, make sure you have completed every field at checkout and didn't leave any required information blank. For security reasons, your billing address must match exactly what you have on file with your credit card company. Please review the information carefully and check for typographical errors. Please note that some types of debit and credit cards do not support address verification and are therefore not accepted by our system. If you are still having trouble, feel free to give us a call Monday - Saturday 10 am to 5 pm EST and we can take your order over the phone.

  • Can I modify my order after it has been placed?

    • Please call or send an e-mail to info@zerodresscode.com if you need to modify an order after it has been placed; however, we cannot guarantee that we’ll be able to modify your order as we process and ship them out very quickly. Once an order has been shipped, we are unable to make any changes.

  • Do you charge sales tax?

    • We are required to charge sales tax on purchases made in the state of Florida.

  • What is your policy concerning out of stock items?

    • Occasionally an item you ordered may be out of stock due to a discrepancy in our inventory. When this happens, we will send you an e-mail notifying you about the out of stock item and your credit card will be refunded. Don’t worry—we may restock the item in the future and are always getting great new items you’re sure to love!

  • I see something I am interested in, but you are sold out in my size. Will you be getting more in?

    • Sometimes we receive another shipment of dresses or relist a customer return/exchange. Please go to the product page and sign up for a restock notification by clicking on the "Notify on Restock" link above the Add To Cart button. If we get another item back in the size you're looking for, you'll automatically receive an e-mail from us! Unfortunately we aren't able to do custom or special orders.



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